22 Confessions Of A Former Dell Sales Manager

This article was found on www.consumerist.com: 22 Confessions Of A Former Dell Sales Manager. I recommend that anyone that wants a Dell computer read it. This is a great reference. Print it and hold onto it. Apparently Dell did not want anyone to see it. Dell was attempting to force the consumerist website to remove the posting. The consumerist site refused to remove the post and noted that nothing in the article was illegal. The consumerist then explained that it will most likely hurt Dell more by forcing them to remove the posting than to keep it up. Dell finally admitted that they were in error for asking the post to be removed. Take a loot at the article, it will give you some good tips for your next purchase!

Note item three:

3. Extended warranty for laptops – Do it for as long as you feasibly see using your laptop, and include accidental. Two years is typically the lifecycle from “new product” to “no longer produced/no more refurbs” though YMMV. Once your model is off the refurb site, drop it. Voila! New laptop. The standard warranty will not cover any screen defects.

UPDATE: Current Dell rep says: If a system is no longer shipping a used/refurbished is always sent, though the refurb should be equal or better as far as hardware is concerned. As of this writing if a system is exchanged, via either Complete Care warranty or concession, and the system is still a currently shipping model a new system is to be sent.

I recommend not buying the extended warranty with accidental coverage for the intent of dropping it. This is not ethical!


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